Refund and Returns Policy

At Pink Salt and Petals, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Below are the guidelines for returning or exchanging products.

Shipping Costs

Please note that shipping fees are non-refundable, except in the case of receiving a defective or incorrect item.

Return Policy

We accept returns for products purchased on our website under the following conditions:

• Eligibility: Items can be returned within 30 days from the date of purchase.
• Condition: Products must be unused, unopened, and in original condition (sealed, if applicable). We cannot accept returns on products that have been opened, used, or damaged.
• Non-Returnable Items: Unfortunately, we cannot accept returns for the following: Gift cards, Sale or discounted items
• Products marked as “final sale”If you received a damaged or defective product, please follow the instructions below to request a return or replacement.
  

Exchange Policy

If you’d like to exchange your product for a different item, we’re happy to assist. Here’s how the exchange process works:
Eligibility: Exchanges are only available within 30 days of purchase.
Condition: As with returns, products must be unused, unopened, and in original condition.
How to Exchange: To initiate an exchange, please contact our customer service team at info@pinksaltandpetals.com with your order number, the item you wish to exchange, and the new item you would like to receive. We’ll help facilitate the exchange as quickly as possible.

How to Return or Exchange an Item

To start a return or exchange, please follow these steps:

Contact Us: Email our customer service team at [contact email] or call [phone number] within 30 days of receiving your order. Be sure to include your order number, the item(s) you wish to return or exchange, and the reason for the return.

Return Authorization: Once we receive your request, we’ll provide you with a Return Authorization (RA) Number and return instructions.

Prepare the Package: Pack the item securely, ensuring it’s in the original, unused condition, and include the RA number with the return. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or damaged item).

Ship Back: Ship your return to the address provided by our team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund or Exchange Processed: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original form of payment. If you’re exchanging for a different item, we’ll ship the new product once the original item is returned.

Refunds

Processing Time: Once your return is approved, please allow 5-10 business days for the refund to be processed. Refunds will be issued to the original payment method (credit card, PayPal, etc.).
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective product). If you received a damaged or defective item, we will cover the return shipping costs.

Damaged or Defective Items

We take great care in packaging our products, but accidents do happen. If you received a damaged or defective item, please follow these steps:
Contact us within 7 days of receiving your order with photos of the damaged product and packaging.
We will offer a replacement or refund for the damaged or defective item at no extra cost, and we will cover the return shipping.

Order Issues or Errors

If you believe there was an issue with your order (e.g., wrong items or missing products), please contact our customer service team as soon as possible. We will do everything we can to resolve the issue quickly.

Shipping Costs

Please note that shipping fees are non-refundable, except in the case of receiving a defective or incorrect item.

International Returns

For international orders, customers are responsible for return shipping costs. Additionally, duties and taxes are non-refundable.

Contact Us

If you have any questions about our return and exchange policy, or if you need assistance with your return or exchange, please don’t hesitate to contact us:
Email: info@pinksaltandpetals.com
Phone: +1 (917) 582-6300
We’re here to help and ensure you have the best experience possible!